Frequently Asked Questions (FAQ)
1. How long does it take to process and ship my order?
Orders usually take 1 to 3 business days to process. After shipping, delivery takes 7 to 14 business days.
2. How can I track my order?
As soon as your package is shipped, we will send you a shipping confirmation email with your tracking number so you can track your order at any time.
3. What is your return or exchange policy?
Unused items may be returned within 30 days of delivery in their original packaging. If you experience any issue with your purchase, please contact us within 7 days of receiving your package.
4. What should I do if my order arrives damaged or defective?
Contact us within 7 days with your order number and clear photos or video. After verification, we will provide a free replacement or a full refund.
5. What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover, as well as the secure payment options available at checkout.
6. Can I cancel or modify my order?
Orders may be canceled within 15 minutes of purchase. After that, the order enters processing and can no longer be canceled.